Todays Opening Times

Softplay : 
9:30am to 6pm
Adventure Golf : 
10am to 10pm
Arcade : 
10am to 10pm
Boardwalk Bar : 
9:30am to 10pm
Rides : 
11am to 6pm
Jurassic Pier : 
11am to 6pm
21 Days Until Next Fireworks
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Today : 15°C
Tomorrow : 11°C

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Assistant Rides Manager - (Full Time)

Salary : £12.50 an hour

Key Responsibilities Support the Ride Operations Manager in managing and co-ordinating staff within the rides department focusing in particular on the Ticket box operation. Manage staff rotas in the absence of Rides Manager, holidays and lateness and determine appropriate staffing levels in line with footfall Co-ordinate regular staff appraisals and reviews on a regular basic to encourage better staff performance. Have the ability to relate to, communicate with, and motivate employees to sustain high performance and quality level. Deliver excellent customer service, at all times. Support and work alongside our onsite IT team on ensuring all systems are up to date and are ready and working when needed. Work in line with Health and Safety regulations by completing risk assessments, reporting accidents and incidents, COSHH, undertaking regular safety checks on Mobaro. Respond to poor practice, comments & compliments (from both staff and customers) and strive to drive down customer complaints towards zero. Adhere to all company policies and procedures. Be aware of company products, special offers, daily events and maintain knowledge of facilities at the Pier. Maximise sales in ticket box by encouraging the upselling of items such as lanyards and annual passes and having a good understanding of fun cards and wristbands. Cover periods of holiday with prior notice. Develop and guide staff both current and new. Ensure an effective handover is completed at the beginning and end of every shift , attend team briefs in absence of Rides Manager. Ensure that all office documentation and information is completed, up to date and available anytime if requested. Coordinate with other departments ensuring that information is passed between departments, as necessary. Assist and oversee completing daily checklists in all areas of the Ride Deck, Jurassic Pier and ticket box. Monitor and report any unsafe conditions promptly. Respond to emergency situations effectively and report in a timely manner. Support the Rides Manager in keeping standards high across all outside areas of the Pier. Ensuring that all staff paperwork is up to date including Uniform sheets, Training Documents and any other documentation sent by HR. About You: A minimum of two years of safety focused in related customer service experience is required, a minimum of one year of supervisory experience is preferred. Must be willing to work flexible hours, including evenings, weekends, and holidays to support pier operations. Excellent organisational and analytical skills, with the ability to execute multiple tasks as required. Applicant must be self-motivated and have proven their ability to take initiative. Demonstrated history of supporting colleagues and staff, leadership, problem solving, and supervisory skills are required. Requires a commitment to excellence in customer service. Must have basic computer skills and be able to use Microsoft Office and develop skills and use of industry IT systems such as MOBARO and SEMNOX which are platforms used widely within the Family Entertainment Industry.


Kiosk Attendant - (Full Time / Part time )

Salary : Based on experience

 Serving Customers at the kiosk , cash handling and using electronic till systems  Use catering equipment correctly and efficiently  Assist in stock replenishment and ensure that all stock rotation procedures are adhered to  Report any issues with equipment promptly  Advise Customers in products offered and make recommendations to up sell products  Greet Customers when entering or leaving establishment  Interact with Customers at all age groups to ensure Customer satisfaction  Be responsible for cleanliness in work area at all times  Treat members of the public with courtesy, respect and politeness at all times  Ensure Company standards and procedures are adhered to, Personal Qualities  Positive and friendly attitude  Team player  High standards of personal appearance  Organisational skills  Mathematical skills  Ability to demonstrate excellent Customer Service skills  Strong communication skills at all levels in the English Language  Flexibility around working hours and shift patterns  Ability to work in a fast paced environment.  Professional approach with Staff and Customers.  Commitment to high standards


Kitchen Assistant - (Full Time / Part time )

Salary : Based on experience

Duties/ Responsibilities Cooking and preparing food from a set menu to be served. Following food health and safety procedures Ensuring food is replenished when needed such as salad and filling preparation, and taking food out for defrost. Ensuring the kitchen is kept clean and tidy to the highest of standards Ensuring health and safety checks are done every day. Ensuring equipment is temperature checked i.e. Fridges, freezers Labelling food with correct use by dates. Ensure food is put back on the correct shelves in the fridge Making sure the dry store is stacked correctly and kept tidy at all times to the highest of standards. Comply with all food and beverage regulations Adhere to all company policies and procedures Personal Qualities/ Training Knowledge and ability to cook and serve food to a high standard Previous kitchen work experience needed Team work skills Be able to work in a fast-paced environment Ability to work on your feet for long hours Good communication skills Basic kitchen knowledge on how items should be stored and kept


Performer - (Performer )

Salary : £5.28- £10.42

Key Responsibilities: • Greeting and engaging guests of all ages throughout the attraction in a character role. • Learning and performing scripts across a number of different roles to a consistently high standard. • Performing both indoors and outdoors in full costume. • Ability to be trained and crossed utilised throughout the experience to include: Storyteller, Greeter, Puppeteer, Sales Floor and any other job or task assigned to you by Jurassic Pier manager. • Communicate effectively with guests, leadership and colleagues. • Knowledge of and ability to proactively recognise and report safety issues or incidents and maintain a clean, safe work environment. • Work effectively in a hot and claustrophobic costume environment. • Able to perform in a costume for a scheduled amount of time. • Frequently required to walk and stand for long periods of time. • Conveying each character , mascot or puppet story , through speech or body language or movement • Must be able to work within the costume and utilize video monitor and/or auditory cues from other employees to "see" and navigate through crowds. • Portraying a wide range of emotions using body movements, facial expressions and gestures. • Selling/ checking entry tickets before the experience. • Selling merchandise in the gift shop before or after the experience. • Making sure guests remained seated throughout the performance and comply with attraction safety requirements. • Displaying and pricing stock in kiosks and vending machines. • Maintaining cleanliness standards throughout the attraction. About You • An outgoing and confident individual who enjoys bringing compelling characters to life. • An engaging storyteller who can interact with guests and engage an audience. • Experienced performing in front of large crowds and evoking high energy, enthusiasm and fun. • Must be willing to work flexible hours, including evenings, weekends, and school holidays. • Excellent organisational skills, with the ability to execute multiple tasks as required. • Must be self-motivated and have proven ability to take initiative. • A strong commitment to excellence in customer service. • Able to work well within a team.


Ride Customer Service Attendant - (Full Time / Part time )

Salary : Based on experience

 Safe control of the ride from start to stop in the allocated time  Provide assistance to Customers entering or existing the ride  Operate the ride within the instructions given during your training period  Enforce all safety regulations , be aware of responsibilities for Health and Safety of themselves and others  Monitor and report any unsafe conditions promptly  Respond to emergency situations effectively and report any in a timely manner  Advise Customers in products offered and make recommendations  Greet customers when entering or leaving establishment  Interact with Customers or all age groups to ensure Customer satisfaction  Pay special attention to: pregnant women, disabled, elderly, unaccompanied small children and persons showing signs of drunkenness  Be responsible for cleanliness in your work area at all times  Treat members of the public with courtesy, respect and politeness at all times  Ensure company standards and procedures are adhered to,  Positive and friendly attitude  High standards of personal appearance  Ability to demonstrate excellent Customer Service skills and communicate at all levels in the English Language  Flexibility around working hours and shift patterns  Problem solving skills  Ability to work in a fast paced environment.  Professional approach with Staff and Customers.  Commitment to high standards


Safe and Secure - (Full Time / Part time )

Salary : £11.50 / hr

Location: Clacton Pier, 1 North Sea, Clacton-on-Sea, Essex, CO15 1QX. Hours: 5 days out of 7, with evening and weekend shifts required including some over night shifts to support night time staff Benefits Company pension scheme 5.6 weeks pro-rata annual leave Complimentary Annual Pass and a further 3 for family members 20 free tickets to our attractions for family and friends 20% discount on food and beverage and at Clacton Pier outlets. Ongoing training and development Employee Assistance Programme Free uniform Key Responsibilities: Greeting and engaging guests of all ages throughout the attraction Maintaining cleanliness standards throughout the attraction. Work to maintain a SAFE ENVIRONMENT AT ALL TIMES Reporting any faults found in the equipment Assist with staff training Helping members of the public and dealing with challenging behaviour and feedback. Using operational apps to record checks and monitor activity within the department. Ensure all Security Equipment and Systems are regularly checked and tested to ensure maximum operational effectiveness and any deficiencies are reported. Support the Safe and Secure team in the management of Live incidents on site. Carry out Live CCTV monitoring across the Pier Carry out Reactive CCTV reviews across the Pier Ensure all incidents that occur or affect the Pier are logged and managed effectively through to completion. Provide accurate information, direction to Security and Operational team and update all accordingly. Ensure that all Policies and Procedures are followed in relation to Assignment Instructions. Handle all day to day enquiries which arise from whatever source in respect of the daily safe operation. Develop and maintain good working relations with client management teams, external delivery teams ,visitors and contractors to the site. Support the production of submission of a monthly, weekly, daily reports relating to all Security and Safety activities. Ensure compliance with the CCTV Policy and GDPR regulation. Ensure the issue of keys and radios is in line with procedure and fully auditable Carry out any other reasonable request from Operations Team, Protect company’s property and staff by maintaining a safe and secure environment Observe for signs of crime, disorder or disturbances Act lawfully in direct defense of life or property Report in detail any suspicious incidents Patrol randomly and regularly – all areas Patrolling car park , entries , exits from car park – coordinating deliveries at the front of the Pier Patrolling fisherman, checking tickets , issuing tickets where necessary Perform First Aid Provide a high level of customer service at all times, assist customers with any queries and communicate with the relevant departments if the answer cannot be provided. Asses customer’s needs and preferences and make recommendations Check customers identification and confirm it meets legal drinking age Assists team in keeping all areas clean and tidy. Communicating professionally on two way radio Adhere to all company policies and procedures Other duties that may arise within the Operational Department. About You Able to learn quickly and understand thought process behind our organisational structure and processes. The ability to communicate with staff and members of the public. Being able to deal professionally and calmly in any situation Excellent customer care skills. The ability to work as part of a team. Common sense and initiative. Experience in a similar role or supervisory capacity would be beneficial, however full training will be given. Good organisational skills. Methodical approach with good attention to detail. Cheerful, confident personality with a ‘can-do attitude’ Able to work flexible hours. The ability to remain calm and level-headed in demanding situations. Fit and able to work long physically demanding hours with elements of manual labour. An eye for detail, and a focus on SAFETY. Confident and so able, to oversee and train others in systems and process that we have in place.


Clacton Pier

Address:
1 North Sea
Clacton-on-Sea
Essex
CO15 1QX

Call: 01255 421115

Email : info@clactonpier.co.uk

Registered Company : 06675051
VAT No : 947 4577 74

Clacton Pier are licensed and regulated by the Gambling Commission. View our license summary here.

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