Clacton Pier places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Attraction. Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences.
In these Entry Conditions, the following definitions shall apply:
Attraction: Clacton Pier
Clacton Pier/’Us’/’We’: Clacton Pier Company Limited (Company No. 06675051) whose registered office address is at No 1 North Sea, Clacton-on-Sea, Essex CO15 1QX
You are admitted to this Attraction subject to the following Entry Conditions. If you do not comply with them you may be removed from the Attraction by Clacton Pier personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against you or arising out of your actions. Whilst inside the Attraction, you must comply with any reasonable instructions given to you by Clacton Pier personnel or any third party instructed on behalf of Clacton Pier.
These terms and conditions and all matters arising under it shall be governed by English Law and the parties submit to the Jurisdiction of the High Court of Justice in England and Wales.
General
By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions. All persons in and around the Attraction should behave in a safe manner at all times.
For health and safety reasons (due to the topographical features of the Attraction), wheelchairs and mobility scooters are the only transport device permitted within the Attraction.
Attraction Availability
Clacton Pier will endeavour to ensure that as many rides and attractions as possible are available for use by guests at the Attraction. However, Clacton Pier reserves the right, without prior notice, to close and change the programme of rides and attractions and/or the Attraction's operating hours.
Clacton Pier in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Clacton Pier reasonably considers the circumstances so require.
If the whole Attraction is closed for any of the reasons set out above, Clacton Pier reserves the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.
Our Right To Remove You
Clacton Pier, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund any person who: acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to Clacton Pier by a reliable independent source; has been convicted of a criminal offence relating to Clacton Pier, or civil unrest at Clacton Pier property/attractions, which, in the opinion of Clacton Pier, is likely to affect the safety and/or enjoyment of other guests or staff; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands upon fences, barriers, walls, safety fences, rock arrangements, ride structures, exhibits or any other buildings at the Attraction. Clacton Pier reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, ride structures, exhibits, fabrics or buildings at the Attraction or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or has previously acted in any manner which has caused any person to report that individual to Clacton Pier; or is attempting to regain admission to the Attraction or has been found inside the Attraction without a valid Ticket; or has purchased or obtained any tickets or discount vouchers from a ticket tout or Clacton Pier reasonably believes that they have purchased a ticket from an unauthorised source. If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Clacton Pier’s discretion, be denied entry or escorted from the Attraction without any right to a refund.
Tickets & Admissions
THE ATTRACTION IS PRIVATE PROPERTY. The sale of tickets/vouchers by anyone other than Clacton Pier is strictly prohibited. Only persons authorised by Clacton Pier are permitted to sell or offer for sale any items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value.
Tickets purchased are only valid on the date printed on the ticket.
Tickets may not be valid for special events or concerts which may attract a separate admission fee.
Tickets will only be exchanged or refunded if Clacton Pier, in its absolute discretion, chooses to do so.
For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions.
Tokens and Fun Credits purchased on the pier are also non-refundable.
Dated tickets booked in advance do not guarantee admission to the Attraction, especially during busy times or on specific days when there are special events.
Tickets booked online will be delivered in accordance with Clacton Pier’s delivery procedure. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group.
Tickets must be retained at all times and submitted for inspection if required by Clacton Pier.
No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times.
Clacton Pier reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.
Online Booking
By placing an order with us you will be deemed to have read, understood and agreed to the Terms and Conditions supplied on www.clactonpier.co.uk
Online advance bookings must be paid for at the time of booking using the secure portal provided. The total price indicated at booking will be deducted from your chosen preferred debit or credit card.
For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions.
Pre-booked tickets are valid for the day and time of purchase, they are non-refundable.
Tickets booked online will be delivered in accordance with Clacton Pier’s delivery procedure. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group.
Wristbands: on arrival at the Pier, please make your way to the Ticket Box and have your name and booking reference available. This will be used to confirm your booking and provide you with the Wristbands booked. These are only valid on the date specified in your booking. No other promotional offer or discount can be used in conjunction with online band sales.
Wristband and SeaQuarium entrance: on arrival at the Pier, please make your way to the Ticket Box and have your name and booking reference available. This will be used to confirm your booking and provide you with the Wristbands booked and access to the SeaQuarium. These are only valid on the date specified in your booking. No other promotional offer or discount can be used in conjunction with online band sales.
SeaQuarium: on arrival at the Pier, please make your way to the SeaQuarium and have your name and booking reference available. This will be used to confirm your booking and provide you with access to the SeaQuarium. Access is only valid on the date specified in your booking. No other promotional offer or discount can be used in conjunction with online sales.
The Lanes Bowling: on arrival at the Pier, make your way to the Bowling Reception and have your name and booking reference available. You will then be checked in and allocated a bowling lane in accordance with your booking.
Operating Rules & Restrictions
All rides, attractions, amusements, transport systems and any other facilities located at the Attraction must only be used in accordance with the relevant manufacturer’s or operator's instructions which may include restrictions in relation to users’ height, weight and size.
Guidelines have been prepared which detail the safe use of all of our rides and attractions. Please read all operating rules and regulations before partaking of a ride or attraction and assess the suitability of each attraction for your child’s abilities. We cannot know the individual needs of your child.
Please ensure that you observe all operating rules and regulations and listen to any instructions given by our operators. Any person found not to be following the guidelines or compromising their own safety or the safety of others will be asked to leave the Attraction.
Height restrictions are in place for your safety, our operators do not have the authority to over-ride them and height restrictions will not be altered under any circumstances.
Carer’s: please show your Carer’s Card or other form of official documentation.
Your Behaviour
Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including of e-cigarettes) is strictly prohibited other than in the designated smoking areas identified on the park map. All rides, attractions, amusements, transport systems and any other facilities located at the Attraction must only be used in accordance with the relevant operator's instructions.
Your dress & appearance must be suitable for a family attraction:
You must wear appropriate clothing (including atop and shoes) at all times whilst at the Attraction. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Attraction. Stilettos and loose clothing are not allowed on some rides due to health and safety reasons.
Parking
Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. A parking fee applies. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere on the pier.
Security
To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched.
It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Clacton Pier reserves the right to make reports to the relevant authorities which may lead to prosecution.
The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund.
CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras.
Alcohol
The consumption of intoxicating liquor is permitted only in authorised places within the Attraction. Accordingly, intoxicating liquor may not be taken into the Attraction except with the express permission of Clacton Pier and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund. The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund.
Animals
Pets or animals of any nature are expressly prohibited in the Attraction (except for guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Attraction. Clacton Pier reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.
Photography & Filming
Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Attraction provided that these are solely for private use and are not sold or used for any commercial or public purpose. By accepting these Entry Conditions, you acknowledge that Clacton Pier may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/filming restrictions in place from time to time whilst within the Attraction. From time to time Clacton Pier or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Clacton Pier or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Clacton Pier or such authorised party (as the case may be).
Our Liability
Clacton Pier accepts no responsibility for any loss and/or damage suffered by you as a result of any event outside our control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Attraction). This does not affect your statutory rights.
All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.