Full Time | £13.50 per hour

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Key Responsibilities Support the Ride Operations Manager in managing and co-ordinating staff within the rides department focusing in particular on the Ticket box operation.

Manage staff rotas in the absence of Rides Manager, holidays and lateness and determine appropriate staffing levels in line with footfall Co-ordinate regular staff appraisals and reviews on a regular basic to encourage better staff performance. Have the ability to relate to, communicate with, and motivate employees to sustain high performance and quality level. Deliver excellent customer service, at all times. Support and work alongside our onsite IT team on ensuring all systems are up to date and are ready and working when needed. Work in line with Health and Safety regulations by completing risk assessments, reporting accidents and incidents, COSHH, undertaking regular safety checks on Mobaro. Respond to poor practice, comments & compliments (from both staff and customers) and strive to drive down customer complaints towards zero. Adhere to all company policies and procedures.

Be aware of company products, special offers, daily events and maintain knowledge of facilities at the Pier. Maximise sales in ticket box by encouraging the upselling of items such as lanyards and annual passes and having a good understanding of fun cards and wristbands. Cover periods of holiday with prior notice. Develop and guide staff both current and new. Ensure an effective handover is completed at the beginning and end of every shift , attend team briefs in absence of Rides Manager.

Ensure that all office documentation and information is completed, up to date and available anytime if requested. Coordinate with other departments ensuring that information is passed between departments, as necessary. Assist and oversee completing daily checklists in all areas of the Ride Deck, Jurassic Pier and ticket box. Monitor and report any unsafe conditions promptly. Respond to emergency situations effectively and report in a timely manner. Support the Rides Manager in keeping standards high across all outside areas of the Pier. Ensuring that all staff paperwork is up to date including Uniform sheets, Training Documents and any other documentation sent by HR.

About You:
A minimum of two years of safety focused in related customer service experience is required, a minimum of one year of supervisory experience is preferred. Must be willing to work flexible hours, including evenings, weekends, and holidays to support pier operations. Excellent organisational and analytical skills, with the ability to execute multiple tasks as required. Applicant must be self-motivated and have proven their ability to take initiative. Demonstrated history of supporting colleagues and staff, leadership, problem solving, and supervisory skills are required. Requires a commitment to excellence in customer service. Must have basic computer skills and be able to use Microsoft Office and develop skills and use of industry IT systems such as MOBARO and SEMNOX which are platforms used widely within the Family Entertainment Industry.

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