Rides and Attractions Team Leader (seasonal contract )

As a Team Leader within the Ride and Show Department you will manage the day-to-day operational running of the department, splitting your time evenly between managing the team within the attraction and operating the ride itself on a rota basis.

Main responsibilities :

Work to maintain a safe environment at all times (full training will be given).
To prepare the rides/attractions ready for the day ahead, carrying out all checks and cleaning required.
Using operational apps (Mobaro ) to record checks and monitor activity within the department. Reporting any faults found in the equipment.
Monitoring staffing levels and performance in the area, rectifying problems and liaising with the Rides Manager and Technical Team.
Organising lunch breaks and delegating tasks to members of staff to ensure the smooth operation of the Ride deck and Rides.
Implementing and enforcing the ride/attractions area’s height restrictions, guidelines, and rules of operation with the staff and the public.
Provide maintenance support alongside technical team during off peak periods.
Supervising the rides operations and equipment.
Helping members of the public and dealing with challenging behaviour and feedback.
Ensuring the ride closing routines are completed satisfactorily in every area at the end of the day.
Communicating with Ticket Box team with updates on ride availability, refunds, offers & promotions.
Other duties that may arise within the Rides Department.

About You:
A minimum of two years of safety focused in related customer service experience is required, a minimum of one year of supervisory experience is preferred. Must be willing to work flexible hours, including evenings, weekends, and holidays to support pier operations. Excellent organisational and analytical skills, with the ability to execute multiple tasks as required. Applicant must be self-motivated and have proven their ability to take initiative. Demonstrated history of supporting colleagues and staff, leadership, problem solving, and supervisory skills are required. Requires a commitment to excellence in customer service. Must have basic computer skills and be able to use Microsoft Office and develop skills and use of industry IT systems such as MOBARO and SEMNOX which are platforms used widely within the Family Entertainment Industry.

Great Benefits!

FREE Annual Pass for you and 3 family members
Heavily Discounted Food and Drink on shifts
Staff Events
Investments in training programs and qualifications
Uniform and more