Rides Team Leader
About Clacton Pier:
Clacton Pier is the largest pleasure pier in Europe, the ultimate seaside entertainment destination, offering a diverse range of modern and traditional attractions, appealing to all ages, where memories are made, and the fun never ends. With funfair rides, soft play, amusement arcades, ten-pin bowling, adventure golf, a family bar with Shuffl and Darts, Jurassic Pier Dinosaur Themed 4D Attraction, Go-Karts, and numerous food & beverage outlets coupled with a busy entertainment & events schedule, the opportunities are endless here at No.1 North Sea!
About the Role:
As a Rides Team Leader, you will play a key role in the smooth daily operation of our rides and attractions, ensuring safety, customer satisfaction, and high standards of presentation. You will work hands-on alongside the team, leading by example while supporting and overseeing staff, assisting with training, record keeping, and liaising with management and technical teams. This is an outdoor, fast-paced role ideal for someone who is passionate about safety, guest experience, and team leadership.
Your Responsibilities:
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Operate and supervise rides and attractions, ensuring safety and excellent guest experiences.
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Support and train ride operators, maintaining standards and adherence to procedures.
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Oversee staff rotas, organise breaks, and delegate tasks to ensure smooth operations.
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Conduct safety checks, monitor ride availability, and communicate updates to relevant teams.
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Address guest feedback and manage challenging situations calmly and professionally.
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Ensure cleanliness and presentation standards across the rides department.
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Assist the technical team with maintenance support during off-peak periods.
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Use operational apps to record checks and monitor activity within the department.
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Uphold and enforce ride rules, height restrictions, and safety guidelines at all times.
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Perform end-of-day closing routines and ensure all areas are secure and ready for the next day.
About You:
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Strong communication and leadership skills.
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A proactive and positive attitude with great attention to safety.
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Experience in a supervisory or team leader role is desirable (full training provided).
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Organised, with good attention to detail and the ability to multitask.
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Confident, cheerful personality with a hands-on approach and a ‘can-do’ attitude.
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Comfortable working outdoors in various weather conditions.
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Fit and able to work physically demanding hours with manual tasks involved.
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Flexible availability, including weekends, evenings, bank holidays, and school holiday periods.
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Interest in the theme park or attractions industry is a bonus!
Benefits:
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Complimentary Annual Pass and three additional passes for family members.
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20 free attraction tickets for family and friends.
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20% discount on food, beverage, and retail outlets at Clacton Pier.
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Ongoing training and development opportunities.
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Employee Assistance Programme.
Join Our Team:
If you’re enthusiastic, reliable, and eager to take the next step in your leadership journey within a fun-filled, fast-paced environment, we’d love to hear from you!